Q. Is your company a manufacturer or a trading company?
A. We are a certified manufacturer specializing in custom die-casting. Established in 2008, we have our own factory and R&D team, backed by over 15 years of produce experience. We provide integrated solutions from mold design to finished parts.
Q. How do you ensure product quality?
A. We implement a phased quality confirmation process. After mold testing and small-batch trial production, we will send production samples to you for verification. Formal mass production will only commence after we receive your written approval of the sample quality. This ensures that all mass-produced items fully meet your expectations and standards.
Q. What is your defect rate? How do you handle quality issues?
A. Average ≤0.5% in mass production. We respond within 24 hours, isolate affected batches, provide immediate solutions (replacement/rework), conduct root cause analysis, and implement improvements. We cover all costs for confirmed quality issues that are our responsibility.
Q. What grades of zinc/aluminum alloy do you commonly use? Can you provide material certificates?
A. We use Zamak 3, Zamak 5 (ZnAl4Cu1) and We can provide material reports or third-party test reports upon request to ensure compliance with required specifications.
Q. In your view, what is the most important element in successful international trade cooperation?
A. In international trade, sustainable trust is the core. It rests on three pillars: Reliable quality is the foundation of cooperation, ensuring products consistently meet standards; stable delivery is the proof of trust, as we guarantee on-time fulfillment through transparent management; and professional communication is the link in collaboration, maintaining efficiency and clarity from technical alignment to issue resolution. We are committed to becoming a trusted long-term partner in our clients' supply chains by consistently delivering on these promises.